CRM

The essential revenue software stack

Remote-virtual-digital work is going to be a key part of the playbook forever, and the essential revenue software stack is the best way to set up your teams for success.

Hearsay, maker of compliant tools for financial services, deepens ties with Salesforce

Financial services companies like banks and insurance tend to be heavily regulated. As such, they require a special level of security and auditability. Hearsay, which makes compliant communications to

Layer gets $5.6M to make joint working on spreadsheets less hassle

Layer is not trying to replace Excel or Google Sheets. Instead the Berlin-based productivity startup wants to make life easier for those whose job entails wrangling massive spreadsheets and managing d

Salesforce announces a new mobile collaboration tool for sales called Anywhere

Even before the pandemic pushed most employees to work from home, sales people often worked outside of the office. Salesforce introduced a new tool today at the Trailheadx Conference called Salesforce

‘One day we were in the office and the next we were working from home’

"I never imagined that we would have had to put our pandemic plan into action. But because we had a tested strategy already in place, we didn’t miss a beat when COVID-19 struck.”

Outreach nabs $50M at a $1.33B valuation for software that helps with sales engagement

CRM software has become a critical piece of IT when it comes to getting business done, and today a startup focusing on one specific aspect of that stack — sales automation — is announcing a growth

Salesforce stock is taking a hit today after lighter guidance in yesterday’s earning’s report

In spite of a positive quarter with record revenue that beat analysts’ estimates, Salesforce stock was taking a hit today because of lighter guidance. Wall Street is a tough audience. The stock

GO1, an enterprise learning platform, picks up $40M from Microsoft, Salesforce and more

With a large proportion of knowledge workers doing now doing their jobs from home, the need for tools to help them feel connected to their profession can be as important as tools to, more practically,

Kustomer acquires Reply.ai to enhance chatbots on its CRM platform

Last December, when CRM startup Kustomer was announcing its latest round of funding — a $60 million round led by Coatue — its co-founder and CEO Brad Birnbaum said it would use some of th

Frame AI raises $6.3M Series A to help understand customers across channels

Frame AI, a New York City startup that uses artificial intelligence and machine learning to help companies understand their customers better across multiple channels, announced a $6.3 million Series A

Meet the European startups that pitched at EF’s 13th (and first virtual) Demo Day

Entrepreneur First (EF), the the London-headquartered company builder and “talent first” investor, unveiled its latest cohort of “deep tech” companies in a first virtual Demo Day, amid

Mya Systems gets $18.75M to keep scaling its recruitment chatbot

Hiring chatbot Mya Systems — which uses a conversational AI to grease the recruitment pipeline by automating sourcing for agencies and large enterprises needing to fill lots of vacancies in area

Assembled raises $3.1M led by Stripe to build ‘the operating system for support teams’

CRM software accounts for one-quarter of all enterprise IT spend. But ironically, while a lot of money is spent on platforms like Salesforce or SAP to manage incoming calls and outgoing marketing and

Uptrust raises new money to fight mass incarceration with technology

While most technology companies are building up a surveillance state to serve political powers and private profiteering, Uptrust is using some of those same tools to make it easier to move people out

Zendesk’s latest tools designed to give fuller view of the customer

Like many technology companies, Zendesk made the tough decision to cancel its Zendesk Relate customer conference this week in Miami amid COVID-19 health concerns. That doesn’t mean the announcem

Salesforce grabs Vlocity for $1.33B, a startup with $1B valuation

It’s been a big news day for Salesforce. It announced that co-CEO Keith Block would be stepping down, and that it had acquired Vlocity for $1.33 billion in an all-cash deal. It’s no coinci

Salesforce co-CEO Keith Block steps down

Salesforce today announced that Keith Block, the company’s co-CEO, is stepping down. This leaves company founder Marc Benioff as the sole CEO and chair of the CRM juggernaut. Block’s bio h

Microsoft Dynamics 365 update is focused on harnessing data

Microsoft announced a major update to its Dynamics 365 product line today, which correlates to the growing amount of data in the enterprise and how to collect and understand that data to produce bette

Zendesk launches Sell Marketplace to bring app store to CRM product

Zendesk acquired Base CRM in 2018 to give customers a CRM component to go with its core customer service software. After purchasing the company, it changed the name to Sell, and today the company anno

Revenue train kept rolling all year long for Salesforce

Salesforce turned 20 this year, and the most successful pure enterprise SaaS company ever showed no signs of slowing down. Consider that the company finished the year on an $18 billion run rate, rushi
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