Attentive, a startup helping retailers personalize their mobile messages, is announcing that it has raised $40 million in Series B funding.
The startup was founded by Brian Long and Andrew Jones, who sold their previous startup TapCommerce to Twitter. When they announced Attentive’s $13 million Series A last year, Long told me the startup is all about helping retailers find better ways to communicate with customers, particularly as it’s harder for their individual apps to stand out.
Attentive’s first product allowed for what it calls “two-tap” sign-up, where users can tap on a promotion link from a brand’s website, creating a pre-populated text that opts them in to for SMS messages from that retailer.
Since then, it’s built a broader suite of messaging tools, with support for cart abandonment reminders, A/B testing, subscriber segmentation and other features that allow retailers to get smarter and more targeted in their messaging strategy.
The startup says mobile messages sent through its platform are seeing click-through rates of more than 30%, and that it now works with more than 400 customers, including Sephora, Urban Outfitters, Coach, CB2 and Jack in the Box.
The Series B was led by Sequoia, with participation from new investors IVP and High Alpha, as well as previous backers Bain Capital Ventures, Eniac Ventures and NextView Ventures. The plan for the new funding is to grow the entire team, especially sales and engineering.
“CRM is changing,” Long said in a statement. “Businesses can’t build a relationship with the modern consumer through email alone. Email performance, as measured by how many subscribers click-through on a message, is down 45% over the last five years. Rather than continuing to shout one-way messages at consumers, smart brands will stay relevant by embracing personalized, real-time, two-way communication channels.”