The Chinese government announced it will reform the transportation industry to safeguard passengers, three days after a female passenger was allegedly raped and murdered by a Didi Chuxing driver last Friday. Provinces and autonomous regions are now tasked with setting up passenger safety committees by the end of this month and ensuring that incidents are investigated promptly.
The crime led to the suspension of Hitch, Didi Chuxing’s carpooling service, and the firing of two executives: Hitch’s general manager and Didi’s vice president of customer services. This is not the first time, however, that Didi has been forced pull back on Hitch. Earlier this year, it suspended night operations after a female passenger was allegedly murdered by an unregistered driver who had accessed the service using his father’s account. Nighttime Hitch rides then resumed in June after Didi put new safety measures in place, including a rule that prohibited drivers from accepting ride requests by passengers of the opposite sex during certain hours.
The latest incident took place on Friday in the eastern province of Zhejiang and is especially concerning because the driver had been flagged just one day before the murder by another female passenger who complained that he followed her after she left his vehicle. In a statement, Didi said a safety center representative failed to follow corporate policy and initiate an investigation within two hours. The company also admitted that its customer service procedures has “many deficiencies” and said it will “plead for law enforcement and the public to work with us in developing more efficient and practical collaborative solutions to fight criminals and protect user personal and property safety.”
China’s police and transport ministries have already said that Didi bears “unshirkable responsibility” for Friday’s murder. The company has already been accused of being too lax with passenger safety, leaving its users–particularly women–vulnerable to sexual harassment and assault.
What stunned me while reporting this was the numbers. According to Southern Weekly, at least 53 women have been raped or sexually harassed by Didi drivers in the past 4 yrs?! Caixin says there are 14 rapes linked to Didi drivers, citing court docs. https://t.co/Me0oBXRyxo
— Sui-Lee Wee 黄瑞黎 (@suilee) August 27, 2018
The National Development and Reform Commission (NDRC), the agency that enacts strategies for China’s economic and social development, posted its announcement, titled “Concerning untrustworthy behavior in the emerging transportation sector,” online on Monday morning.
In it, the NDRC said it will put measures into place to root out untrustworthy and dishonest operators in China’s transportation industry, which has grown dramatically over the past two decades. Provinces and autonomous regions must form committees and procedures to ensure passenger safety by August 31 and share information about violations and offenders with other municipalities.
While the NDRC mentioned all transportation sectors, including railways, airplanes and ships, it singled out passenger vehicles, including buses, shuttles and cabs, in one passage and ordered municipalities to investigate offenses in a timely manner. Operators that don’t take action quickly to fix “untrustworthy behavior” risk being placed on a blacklist and having their names published on government websites.