For many consumers, however, Circuit City’s most obvious failing was its customer service. In March 2007, it announced plans to lay off its highest-paid hourly employees, including salespeople, and replace them with cheaper workers. That same year, then CEO Philip Schoonover received some $7 million in compensation. It may come as no surprise, then, that a quick Web search on “Circuit City complaints” brings up hundreds of thousands of entries.
Yup, not a good idea. Lets lay off all the people that understand the product and enjoy their jobs, only to replace them with $10 hour newbs. Good idea, Schoonover.
[thanks for the tip, Akia789]