An Accenture study found that 68 percent of items returned to electronic stores are not broken — the owners are just too dumb to use them. In fact, they found that only 5% of the device were actually damaged.
Don’t blame the consumers, though. If stores like Best Buy could actually train their employees to explain what the heck most of the devices they sell actually do. You could also tell people to RTFM, but that would be too easy.