Sprint has never named a specific date on which their Hero and Moment handsets would be getting Android 2.1, beyond a tweet promising them sometime in the second quarter. A few signs were pointing to a launch today — but that was completely unofficial hearsay. That hasn’t stopped Sprint customers from completely flipping out, though.
In an official statement to the community, a Sprint forum admin had this to say:
Hello Community Members,
We wanted to let you know that Sprint continues to work closely with Samsung and HTC to deliver the highly anticipated Android 2.1 upgrade for Samsung Moment and HTC Hero. We are on track for the upgrade to be available in Q2. Sprint had hoped to have this resolved by now – we thank our customers for their patience as we work to bring them a positive experience with this upgrade.
Alright. So, still no specific dates. Just further confirmation that it’ll be available “in Q2”, which, by the way, is more than halfway over. It’s probably better that they don’t give dates: much of the update process is in the hands of HTC and Samsung. Sprint gets the update packages from the manufacturer, then sends them through a rather intense testing process. If they find a bug, they send it back — rinse, lather, repeat. A few Sprint customers, however, are having none of it:
his is f***ing **** i would complain to corporate to their UGLY FACES IF I COULD, HOW ABSOLUTELY DISGUSTINGLY AGRRIVATING COULD THIS POSSIBLY FINALLY CLIMAX AT, YOUVE LOST SOME CUSTOMERS CAUSE OF THIS AND IF YOU DONT DO ANYTHING. MORE ARE TO FOLLOW INC MYSELF WITH 5 LINES HERES A TOWEL CLEAN YOURSELFS UP AND GIVE US SOME REAL NEWS THESE LITTLE **** HEAD UPDATES ARE WORTHLESS!!! THANKS
Well, at least they said thanks.